To put it simply, we see the patron as at the heart of everything you do, and by extension everything we do.

This has shaped the design of the system in two ways.

Firstly, we provide a far more holistic service to the patron than simply their ticket buying – through the wide range of modules available, you can serve the patron through such diverse touchpoints as their merchandise orders, food and beverage purchases, donations, room bookings, and even public access wifi.

Secondly, our aim is to put the patron first in the software we design. We see initiatives such as GDPR and accessible ticketing not as regulatory crosses to bear, but opportunities to go above and beyond, and provide the most patron-centric tools on the market.

For PatronBase, the patron is Number One.

Not (just) for profit was the philosophy coined by our founder and which we think perfectly sums up our approach.

Sure, making a profit is part of what we do – it’s what allows us to invest in the product, put food on the table, put the kids through school and even head along to some great shows and gigs of an evening or weekend.

But it’s part of the motivation, not the whole motivation. We love the arts and culture – the richness and diversity – and we know that the arts and culture puts more into society than it takes out. After all, Arts Council England estimates every £1 of funding delivering £4 of value.

We want to be part of that – helping more people see great live events, helping more venues bring in the audiences and revenues they need to keep producing those great events, stimulating the cultural economy through making that £1 of funding into £4 of benefit.

So we price our products and services to be accessible to a wide range of organisations, not just those with the biggest audiences or highest funding – not (just) for profit.

The PatronBase system is sold as a perpetual license – once you have purchased it the software is yours to use without need to “renew” your license after a specified number of years.

However to receive upgrades and support you will need to purchase a maintenance and support program. Both of these services are charged as a percentage of your system’s purchase price and typically are offered to you on a 3 or 5 year contract.

PatronBase can be predominantly cloud hosted or locally hosted, according to your preference.

All eCommerce and web sales services are cloud hosted – these require a high level of availability infrastructure which we host in resilient UK data centres with Amazon to ensure your online ticket sales are there when your patrons are, and so aren’t suitable for hosting outside our web environment.

If you want to use on-site printers and payment card terminals, you’ll need to install a couple of small pieces of software on your local network to talk to the printer and card terminal hardware. Alternatively, you could use e-tickets and online payments to avoid the need for any locally-installed software – the choice is yours.

Your database and the PatronBase software can either be hosted in the cloud by us, or locally on your network.

Local hosting is better for larger organisations who have the expertise in house to manage and maintain servers and locally installed PCs, and gives you total control over your data within your own firewall – often a requirement for local authority owned venues.

Cloud hosting is often the preferred solution, however, as we handle all the hassle of managing the infrastructure – servers, backups, databases, disaster recovery, updates and upgrades – so you can focus on running a great venue. The downside is a higher monthly charge to cover the cost of our hosting service.

The short answer is, it depends.

Our pricing is calculated according to the modules you’ll use, the support you’ll need from us, the bespoke services (such as web development, custom reporting and project management) that we’re providing, etc. We aim to tailor your quote to you and your exact needs.

So, you’ll need to contact us for a quote – but we think you’ll be pleasantly surprised with the price you’ll pay for the features you’ll have at your fingertips.

No.

For many of the smaller venues we support, this can be a prohibitive expense and a nasty surprise as ticket sales rise.

All our pricing is based on the functionality you need and the services we’ll be providing, with no hidden costs.

We hope so!

We were established with a philosophy of “not just for profit” – making a profit to fund continuous development and innovation of our software is important, but it’s not the only thing that’s important to us. Our first venue had a capacity of under 300, and although we now have venues with capacities in excess of 2000 seats and a feature set to match, we’ve made a conscious effort not to price our smaller venues out of the PatronBase community.

Don’t just take it from us – check out this article from the Ticketing Institute.

In some cases, a little creative thinking can help. For example, some of our smaller venues work together to share the cost of a system, and we have a range of payment plans for funding the system through capital or operating budgets. If there’s a way, we’ll work with you to find it.

Out of the box, PatronBase has a very broad set of features.

This includes modules such as Venue Manager, Fundraising, Inventory and QuickPOS, which are even outside the scope of some of our larger competitors, and integrations with third party systems such as MailChimp, PurpleSeven, Booking Protect, Morris Hargreaves McIntyre and Audience Finder, to name but a few.

What really sets us apart, though, is our innovation and flexibility.
Don’t see what you need right now? That’s ok, let’s talk about how to make it possible!
Noone’s done it before? Let’s make it happen!

Complementing our Product Development teams, our Bespoke Development teams have worked on a wide variety of custom development projects, both within and outside the events industry, and so can work with you to specify, design, develop and implement bespoke functionality including custom reporting, web design, integration or innovative uses of technology.

All large implementations are supported by a named project manager, and dedicated resources as needed.

Yes. Many customers prefer this method as it can help with their cash flow.

We will generally offer monthly payments for software licensing, support, maintenance and hosting over 3 or 5 years, interest free. Costs for hardware, web design or development, installation and initial training will be payable in staged payments at the time they are incurred.

Alternatively, we can introduce you to our preferred finance providers who may be able to offer to spread the cost of your entire purchase – including costs such as hardware, web services, installation and training – over 3 to 5 years for a modest fee, subject to status.

Yes.

You can purchase the perpetual license up front for inclusion in your capital project, together with any setup and training, hardware (such as printers, scanners, PCs and servers) and web development to integrate our system into your website, or even replace your website completely.

You can either choose to pay for a period of support and maintenance up front (3 and 5 years are typical options) or to pay for this by a monthly direct debit.

The glib answer is, whatever you need.

The support provided can be a significant cost, and we think you should only pay for the support you need.

Our standard support provides 24×7 emergency cover, and next business day first response for non-emergency issues. However, we recognise some venues may want more or less support, so will tailor the service level we offer, and the price you pay, to your individual needs.

Don’t forget our support can cover more than just your ticketing – including your website, web hosting, integrations, hardware, systems and much more – giving you a one-stop shop for all your day to day and project needs.

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